FAQ – Frequently Asked Questions

Are all the artworks really hand-painted?

Yes, absolutely. All works under "Paintings" and "Art Objects" are genuine one-of-a-kind pieces – hand-painted and meticulously handcrafted. No mass-produced items, no prints. Only genuine, handmade art.

What do I receive when I order a painting?

You will receive a unique, hand-painted original on high-quality cotton canvas using professional acrylic paints. The painting arrives ready to hang, stretched on a sturdy spruce and fir wood frame – the edges are fully painted, so an additional frame is not necessary.

Pre-mounted picture hangers allow you to hang the artwork immediately upon receipt.

Each painting is personally signed on the front and back by Daniel or Gulnara Heinz and stamped with a logo. Paintings 30 x 30 cm and larger come with a certificate of authenticity. For smaller formats, the signature on the back, along with the company stamp, serves as proof of authenticity. Occasionally, we include a small surprise as a thank you.

Will I receive a certificate of authenticity?

Yes. For paintings larger than 30 × 30 cm, we include a certificate of authenticity confirming originality and authorship.

For smaller formats, the personal signature on the back with company stamp serves as proof of authenticity – just as unique and documented.

Should you later require official proof – e.g., for insurance or resale – simply send us a photo of the artwork. We will then issue you an official confirmation.

Will the artwork be signed?

Yes, each work is carefully signed:

  • Front: personal signature of the artist
  • Back: Signature, company stamp (lacquered), full name, website link (www.h1z-art.de) and Instagram username (@danh1z, @gulnaraheinz)

Is the painting varnished?

Our paintings are delivered unvarnished to preserve the natural brushstroke texture.

When will it be shipped?

Your order will usually be shipped within 1–3 business days . During this time, we will carefully prepare your painting – attaching the picture hanger, signing it, issuing a certificate of authenticity, packaging it, and preparing the shipping documents.

Once your order has been shipped, you will receive a confirmation email with a tracking number.

If your order is urgent, please send us a short message – we will then prioritize shipping.

What are the shipping costs?

Germany

  • €0 – €40 → €2.99
  • 40.01 – 200 € → 5.99 €
  • 200.01 – 500 € → 29.99 €
  • €500.01 – €999.99 → €59.99
  • From €1,000 → Free 🎁

Europe Zone 1 – Austria, Luxembourg, Netherlands

  • €0 – €40 → €5.99
  • 40.01 – 200 € → 12.99 €
  • 200.01 – 500 € → 39.99 €
  • 500.01 – 1,399.99 € → 79.99 €
  • From €1,400 → Free 🎁

Europe Zone 2 – France, Italy, Denmark, Sweden, Finland

  • €0 – €40 → €7.99
  • 40.01 – 200 € → 19.99 €
  • 200.01 – 500 € → 49.99 €
  • 500.01 – 1,599.99 € → 99.99 €
  • From €1,600 → Free 🎁

Switzerland

  • €0 – €40 → €5.99
  • 40.01 – 200 € → 14.99 €
  • 200.01 – 500 € → 39.99 €
  • 500.01 – 1,399.99 € → 79.99 €
  • From €1,400 → Free 🎁

⚠️ Note for Switzerland: Switzerland is not an EU member. In addition to shipping costs, Swiss import duties and VAT (approx. 7.7%) may apply. These fees are the responsibility of the recipient.

Which shipping provider do you use?

We ship exclusively via DHL – reliable, insured, and with tracking. All shipments are insured, large items up to €25,000.

What happens if the painting arrives damaged?

Contact us immediately with photos of the damage – packaging and product. We will cover the return shipping costs and offer you a replacement, repair, or a full refund, whichever you prefer.

h1z.online.shop@gmail.com

Can I return the painting?

Yes. You have a 14-day right of return from the date you receive the goods.

Can I buy directly from you without using the online shop?

Yes, of course. Just write to us via email or WhatsApp – we'll gladly handle the purchase directly with you.

Can I commission a custom image?

Yes! Write to us by email at h1z.online.shop@gmail.com or via WhatsApp at +49 174 7206298. We will advise you free of charge and without obligation.

Commissioning does not obligate you to purchase – except in the case of portraits of people, as these works are created exclusively for you and cannot be passed on.

What happens if I don't like the finished picture I wanted?

With us, you only buy what truly moves you. If the finished piece doesn't meet your expectations, we'll discuss a solution together – special conditions apply to portraits, as the work is created exclusively for you.

Will I receive an invoice?

Yes. You will receive an invoice by email along with your order confirmation. If it is missing, please email us at h1z.online.shop@gmail.com with the subject line "Invoice" – we will send it to you immediately.

Where else can I buy your art?

Our artworks are available:

  • Directly in the online shop: www.h1z-art.de – our terms and conditions and cancellation policy apply here.
  • Singulart: international art platform – Singulart's terms and conditions apply.

What's the best way to reach you?

We spend most of our time creating artwork. Therefore, we have limited phone availability – the quickest way to reach us is via:

We respond personally – usually within 24 hours.