FQA
Are all paintings hand-painted?
Yes, all paintings in the 'Handmade' menu item are completely hand-painted.
Will I receive an invoice for my order?
Yes, once you've placed an order, you'll receive an invoice from me personally via email. This serves as confirmation of your order and indicates that it's being processed. If you can't find the invoice, please check your spam folder or contact me directly.
Are there discount codes?
Yes, but rarely. However, there is a "Make an Offer" function in the shopping cart where you can submit a price suggestion.
When will it be shipped?
Your order will be shipped within 1–4 business days, often sooner. Once shipped, you will receive a confirmation email with your tracking number.
Can I receive a painting more quickly, for example as a gift for a special occasion?
Yes! If you urgently need one of my works of art—perhaps as a birthday gift, for a wedding, or for another important occasion —please just send me a short email to h1z.online.shop@gmail.com.
I will do my best to expedite shipping and carefully package and ship the painting as quickly as possible. Please indicate in your message when you would like the artwork to arrive so I can plan better.
What happens if the painting arrives damaged?
I pack each painting with great care – now even two or three times in sturdy cardboard – to ensure it arrives safely and undamaged. Should any damage occur, we will, of course, find a solution: You can choose whether you want to return the painting to me (I will, of course, cover the return shipping costs) or whether I can send you simple repair instructions, if that's desired and possible. In any case – I'm here for you!
Can I return the painting?
Returns are of course possible.
Does the painting come with a frame?
Our canvas pictures are delivered without an outer frame, but are stretched on a sturdy stretcher frame.
Are hangers included for the picture?
No, because the optimal suspension depends on the wall type and individual needs.
Can I place an order?
Feel free to contact me via Kleinanzeigen.de, by email at h1z.online.shop@gmail.com , or via WhatsApp at +49 160 1043801. For privacy reasons, I do not store WhatsApp numbers. You only purchase the painting after it's finished, if you like it.